Global App Commercial Specialist Lead

1 day ago

General Santos, Soccsksargen, Philippines beBeeCommercial Full time ₱1,800,000 - ₱2,700,000
App Commercial Desk Manager Role

We are seeking an experienced professional to lead a team of App Commercial Desk Specialists in support of our sales organization globally. This role requires strong leadership and management skills, with a focus on strategy development, team performance, and customer service.

  • Key Responsibilities:
  • Develop and implement the App Commercial Desk strategy and vision
  • Oversee day-to-day team activity and performance as a hands-on people manager
  • Ensure team of App Desk Sales specialists are achieving and exceeding internal KPIs
  • Serve as the point of contact supporting Enterprise Advocates, Loyalty Advocates and Marketplace Partners with app questions during the sales cycle

You will also define, establish, measure, and report on metrics to analyze the internal efficiency, including SLAs and support volumes. Additionally, you will work cross-functionally with other teams including Enterprise Deal Management, Marketplace Operations, Ecosystems and other groups to support the sales cycle.

About You:

  • Minimum 3 years relevant experience in a Supervisory/Management role
  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline
  • Highly proficient with Excel, including creating ad hoc formulas
  • Must have a working knowledge of sales service desk tools
  • Must have quoting/billing/vendor management background in a B2B or B2C setting

Benefits:

  • Competitive salary and bonus structure
  • Comprehensive health insurance package
  • Generous paid time off policy
  • Opportunities for career growth and professional development

About Us:

We believe that the unique contributions of all employees create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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