Head of Service Delivery Excellence

4 days ago


Mandaluyong City, National Capital Region, Philippines SID Global Solutions APAC Full time
Job Description

SID Global Solutions APAC seeks a highly skilled Delivery Excellence Head to join its team in the Philippines.

About the Role
  • Lead cross-functional teams and manage project execution to ensure high-quality delivery.
  • Oversee the end-to-end delivery of all projects, meeting agreed timelines, budgets, and quality metrics.
  • Develop and execute strategies to improve delivery efficiency, effectiveness, and quality.
Key Responsibilities
  • Leadership and Team Management:
    • Lead and manage a cross-functional delivery team.
    • Foster a culture of excellence within the team.
    • Ensure alignment across teams to meet client requirements and project goals.
  • Delivery Strategy and Execution:
    • Develop and execute strategies to improve delivery efficiency, effectiveness, and quality.
    • Monitor and track project progress, resolving issues, and ensuring projects stay on track.
  • Client Engagement and Satisfaction:
    • Serve as the primary point of contact for clients throughout the project lifecycle.
    • Conduct regular client meetings, status updates, and reviews to ensure satisfaction and address any concerns.


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