Head of Customer Experience

5 days ago


Mandaluyong City, National Capital Region, Philippines Polytechnic University of the Philippines Full time

Job Summary

The Polytechnic University of the Philippines is seeking a qualified and experienced professional to fill the role of Branch Customer Service Head. The successful candidate will be responsible for managing the full branch operations, including planning, organizing, and implementing back office duties and responsibilities.

Responsibilities:

  • Implement initiatives to achieve annual goals
  • Manage a team of customer service representatives
  • Oversee day-to-day branch operations
  • Analyze data to inform business decisions

Education and Qualifications:

  • Graduate of Management with a major in Marketing or any 4-year business-related course
  • Minimum of 3 years of experience
  • Must have knowledge of Inventory Management, Process Documentation, People Management, Cash Management, and Customer Service Management


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