Unlock Customer Value

2 days ago

Taguig, National Capital Region, Philippines beBeeEnterprise Full time $61,250 - $130,000
Drive Business Growth as an Enterprise Customer Success Manager

Job Summary:

We are seeking a seasoned professional to play a critical role in ensuring the success of our customers. As an Enterprise Customer Success Manager, you will be responsible for managing adoption campaigns, ensuring customer satisfaction, mitigating churn risk, and protecting portfolio MRR growth.

Key Responsibilities:

  • Develop and execute strategic plans to drive customer success and growth
  • Build and maintain strong relationships with key decision-makers to ensure customer satisfaction and loyalty
  • Identify and mitigate potential risks that could impact customer retention and revenue growth
  • Work closely with cross-functional teams, including sales, marketing, and support, to align strategies and achieve business objectives

Requirements:

To be successful in this role, you will need to have:

  • A minimum of 3-7 years of direct enterprise-level customer success experience
  • A proven track record of success in driving customer adoption and retention
  • Excellent analytical and problem-solving skills, with the ability to develop quick situational awareness
  • Strong communication and interpersonal skills, with the ability to build effective relationships with customers and stakeholders

Benefits:

As a member of our team, you can expect a comprehensive benefits package, including medical, dental, vision, disability, life insurance, and more.

Why Join Our Team?

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and growing company, we encourage you to apply.

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