Travel Expert

1 week ago

Rizal, Philippines beBeeCustomer Full time ₱1,200,000 - ₱1,600,000
Job Overview

An experienced travel expert with a passion for delivering exceptional service and solutions. This critical customer touch point will be empowered to make creative decisions using tools and market insight to drive revenue and loyalty.

Key Responsibilities
  • Provide a leading reservation solution in multiple languages, ensuring seamless communication with diverse guests.
  • Champion Brand Hearted behaviors by demonstrating knowledge, passion, and pride, setting the tone for an outstanding guest experience.
  • Embrace global diversity and cultural awareness in guest and business needs, fostering an inclusive and welcoming environment.
  • Meet performance expectations, including revenue, conversion, quality, and guest satisfaction, driving continuous improvement and excellence.
  • Build rapport with guests through active listening and conversational approach, creating lasting relationships and loyalty.
  • Inspire loyalty through personalized and efficient service, tailoring experiences to meet individual needs and preferences.
  • Proactively find solutions to drive results, taking accountability and feedback from others, and embracing a culture of collaboration and innovation.
  • Manage time effectively and navigate multiple systems for an enhanced guest experience, streamlining processes and improving efficiency.
  • Work effectively by understanding and using tools and information, leveraging data and insights to inform decision-making.
  • Self-motivated, positive attitude with a willingness to take on new challenges, driving growth and development in a dynamic and ever-changing environment.
  • Take ownership of personal development and align with team priorities and company goals, contributing to a shared vision of success and excellence.
  • Embracing change and adjusting to evolutions in situation and task, remaining adaptable and resilient in the face of uncertainty.
  • Understand the impact of own actions on self and others, demonstrating empathy and compassion in all interactions.
  • Seek opportunities to improve individual and team performance, striving for continuous improvement and excellence in all aspects of work.
Key Skills & Experiences

Education: High school diploma or equivalent required.

Previous call center experience in sales or other call handling experience preferred.

Hotel/travel experience desired.

Technical Skills:

  • Strong customer service and sales skills, with a focus on building rapport and trust with guests.
  • Strong bilingual communication skills – listening, written, verbal, with the ability to communicate effectively in multiple languages.
  • Social intelligence – empathy, self-awareness, cultural sensitivity, with a deep understanding of diverse perspectives and needs.
  • Ability to customize generic information, tailoring responses to meet individual guest needs and preferences.
  • Strong web-based navigation skills, with the ability to efficiently navigate multiple systems and platforms.
  • Ability to embrace technological and organizational changes, remaining adaptable and resilient in the face of uncertainty.
  • Efficient and accurate data capture, with a focus on maintaining high levels of accuracy and attention to detail.
  • Basic software and hardware trouble shooting, with the ability to troubleshoot common issues and resolve problems efficiently.
  • Effective use of online communication tools and systems application, with a focus on staying up-to-date with the latest technology and trends.

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