Team Lead for Service Desk Operations

About the roleAs the Service Desk Team Lead at HCL Technologies Philippines Inc, you will be responsible for leading a team of service desk professionals who provide high-quality technical support to our diverse customer base. In this key role, you will be pivotal in ensuring the efficient and effective delivery of IT services, while also driving continuous...

Get AI-powered advice on this job and more exclusive features.Driving Excellence in IT Support for Better HealthcareTransform your career in the healthcare IT landscape, where technology bridges care and convenience. IT Service Desk Supervisor role ensures you're not just solving technical challenges but also finding the perfect rhythm between work and life....

About the RoleJob Description:Manage and oversee day-to-day operations of the service desk team, prioritizing tasks, assigning workloads, and monitoring performance.Provide leadership, mentoring, and training to team members to enhance their skills and knowledge.Collaborate with cross-functional teams to resolve complex technical issues efficiently.Implement...

We are looking for a seasoned Service Desk Operations Manager to join our team at Willis Towers Watson.This role involves managing the daily operations of the Service Desk team, including setting goals, developing processes, and leading the team.ResponsibilitiesDevelop and execute the Service Desk strategy aligned with organizational goals.Manage the Service...

Role specific responsibilities:Managing first line technical service desk to respond to end user incidents and queries via email and phone.Route problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User...

Fujitsu is seeking a seasoned IT professional to lead its service desk team, driving incident management services that meet or exceed agreed service levels. The ideal candidate will have strong supervisory and management experience, preferably in technical and helpdesk support environments.Job Summary:The successful candidate will be responsible for leading,...

About the RoleWe are seeking an experienced IT Service Desk Team Manager to join our team at HCLTech. The successful candidate will be responsible for managing our first line technical service desk, responding to end-user incidents and queries via email and phone.The ideal candidate will have a strong background in ITIL V2 or V3, specifically in Service...

About the JobThe Service Desk Manager will be responsible for managing a global team of IT professionals, providing first line support for all technical products managed by Willis Towers Watson. The successful candidate will have experience in managing teams across different geographies and time zones.Key ResponsibilitiesManage the daily operations of the...

Company Overview:HCLTech is a leading technology company that provides end-to-end IT services to its clients. We are seeking an experienced Service Desk Team Lead to join our team and lead the service desk operations during the shift.Job Description:The selected candidate will be responsible for all the activities of the Service Desk during their shift,...

Job Overview:">We are seeking an experienced Service Desk Lead Specialist to join our IT team.The successful candidate will lead a team of IT professionals, ensuring customer-focused service delivery and operational efficiency.This is a great opportunity for someone who enjoys leading a team and has experience in ITIL Support Level 2 with familiarity in ITIL...

Tata Consultancy Services is seeking a highly experienced Technical Support Director to lead our IT IS/Service Desk team.About the CompanyTCS has been a leader in IT services for decades, with a strong commitment to innovation and customer satisfaction.Job DescriptionDevelop and implement effective strategies for IT IS/Service Desk operations, ensuring...

Service Desk Operations ExpertNCC Group Philippines is seeking a highly skilled Service Desk Operations Expert to join our internal IT department. As part of the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice.The ideal candidate will have at least 1-3 years of experience in a service desk or helpdesk...

The RoleThe Service Desk Manager will play a pivotal role in managing a skilled team responsible for the first line support of all technical products managed by Insurance Technology. This includes setting goals, developing processes, and leading the Service Desk team. The manager works closely with other support functions and business leaders to ensure that...

About the RoleThis is a key leadership position within TASQ, responsible for overseeing the day-to-day delivery and performance of our service desk operations team.The ideal candidate will have a strong background in technical management, with experience in managing teams and driving process improvement initiatives.Key responsibilities include:Coaching and...

Job OverviewHCLTech is seeking an experienced IT Service Desk Lead to join our team. The successful candidate will be responsible for managing our first line technical service desk, responding to end-user incidents and queries via email and phone.The ideal candidate will have a strong background in ITIL, excellent communication skills, and the ability to...

We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...

About the RoleThe Service Desk Manager will play a critical part in leading our IT Service Desk team, responsible for delivering exceptional customer service and ensuring seamless issue resolution. You will work closely with other support functions and business leaders to align our support services with the organization's strategic objectives.Key...

About the Role:This position involves leading a team of service desk agents to deliver exceptional customer experiences through timely and effective issue resolution.Responsibilities:Lead the Service Desk team during their assigned shift, ensuring seamless operations and timely resolution of customer complaintsMaintain accurate records of service requests,...

The Service Desk Team Lead will oversee and guide a team of Senior Service Desk Analysts to deliver exceptional technical support and customer service. This role involves driving excellence, fostering team growth, maintaining high client satisfaction, and ensuring the team meets organizational goals and service level agreements (SLAs). The leader will bring...

HCLTech Taguig, National Capital Region, PhilippinesService Desk LeadHCLTech Taguig, National Capital Region, PhilippinesResponsibilities:Managing first line technical service desk to respond to end user incidents and queries via email and phone.Route problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and...