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Service Desk Team Manager
2 weeks ago
This is a key leadership position within TASQ, responsible for overseeing the day-to-day delivery and performance of our service desk operations team.
The ideal candidate will have a strong background in technical management, with experience in managing teams and driving process improvement initiatives.
- Key responsibilities include:
- Coaching and developing team members to enhance their skills and knowledge
- Handling customer escalations and ensuring timely resolution
- Collaborating with operations managers to obtain necessary resources for team success
Required Skills and Qualifications
- At least 2 years of experience in service desk operations (preferably in BPO)
- Strong leadership and coaching skills
- Excellent communication and analytical abilities
- Ability to work in a fast-paced environment and adapt to changing priorities
