HR Services Center Team Lead

4 days ago


Makati City, National Capital Region, Philippines McDermott Full time

Job Overview

The Senior HR Services Center Administrator role has developed specialized skills through job-related training and considerable on-the-job experience. They can provide support to their team with a limited degree of supervision. This individual is skilled in various processes, procedures, and systems.

Essential Qualifications and Education:

  • Minimum 2 years of relevant HR/Administrative experience
  • Bachelor's degree in Human Resources or related field preferred
  • Experience using HR/Payroll Systems (e.g., PeopleSoft, Taleo)
  • Bilingual (Spanish/English) skills beneficial
  • Knowledge of advanced Excel functions, including VLOOKUPs and PivotTables

Key Tasks and Responsibilities:

  • Provide excellent service to employees, managers, and HR members, offering redirection and educational opportunities to increase customer knowledge while resolving current situations
  • Validate and process HR transactions using system knowledge, providing documentation and tools as needed
  • Monitor HR transactions for adherence to defined processes, denying or escalating exceptions as necessary
  • Identify process improvement opportunities and implement changes
  • Process employment verification requests in a timely manner
  • Research, resolve, and respond to employee, manager, and HR member queries via various support channels
  • Work collaboratively as a team player to achieve team goals
  • Accountable for individual results and impact on the team
  • Maintain confidentiality, integrity, and professionalism at all times


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