Service Center Lead

6 days ago


Quezon City, National Capital Region, Philippines Elite Headhunting Full time
Job Summary

We are seeking a Service Center Lead to join our team at Elite Headhunting. As a key member of our customer service team, you will be responsible for leading a team of chat agents and developing processes to improve service center efficiency.

Main Responsibilities:
  • Lead a team of chat agents, providing guidance and support as needed.
  • Develop and implement process improvements to increase efficiency and reduce costs.
  • Collaborate with cross-functional teams to ensure seamless integration of customer service with other business functions.
Requirements:
  • Previous experience in customer service or a similar role.
  • Strong leadership and communication skills, with the ability to motivate and guide a team.
  • Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.


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