Operations Team Lead

4 days ago


Makati City, National Capital Region, Philippines Avaloq Full time

About Avaloq

Avaloq is a leading provider of wealth management technology and services, with a global presence and a diverse client base.

Job Requirements

The Operation Center Team Leader will be responsible for overseeing the day-to-day operations of the Operation Center team, ensuring the smooth running of IT systems and batch processing jobs.

Main Responsibilities
  1. Lead the Operation Center team, providing guidance and support to team members
  2. Oversee system monitoring activities, ensuring timely response to alerts and incidents
  3. Monitor the execution of batch jobs, identifying and resolving issues
  4. Implement new monitoring and automation tools
  5. Manage shift schedules to ensure adequate coverage
  6. Coordinate handoffs between shifts to minimize disruptions

Requirements:

  • Strong technical expertise in IT infrastructure, system monitoring, and batch processing
  • Proven leadership and team management skills
  • Excellent problem-solving and decision-making abilities
  • Strong communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Experience with ITIL frameworks and incident management processes


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