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Customer Service Representative with Live Chat Expertise
1 month ago
We are seeking a highly skilled Customer Service Representative to join our team at Technodream Web Design Inc. in Baguio, Philippines.
Key Responsibilities:- Customer Communication: Identify and assess customers' needs to achieve satisfaction, build sustainable relationships, and trust with customer accounts through open and interactive communication.
- Information Provision: Provide accurate, valid, and complete information by using the right methods and tools.
- Meet Sales Targets: Meet personal and customer service team sales targets and call handling quotas.
- Customer Complaint Resolution: Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Record Keeping: Keep records of customer interactions, process customer accounts, and file documents.
- Communication Guidelines: Follow communication procedures, guidelines, and policies.
Requirements:
- Good Communication Skills: Excellent communication skills are essential for this role.
- BPO Experience: At least 6 months of BPO experience is preferred.
