Customer Service Representative with Live Chat Expertise

2 days ago


Baguio City, Cordillera, Philippines Technodream Web Design Inc. Full time
Customer Service Representative Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Technodream Web Design Inc. in Baguio, Philippines.

Key Responsibilities:
  • Customer Communication: Identify and assess customers' needs to achieve satisfaction, build sustainable relationships, and trust with customer accounts through open and interactive communication.
  • Information Provision: Provide accurate, valid, and complete information by using the right methods and tools.
  • Meet Sales Targets: Meet personal and customer service team sales targets and call handling quotas.
  • Customer Complaint Resolution: Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Record Keeping: Keep records of customer interactions, process customer accounts, and file documents.
  • Communication Guidelines: Follow communication procedures, guidelines, and policies.

Requirements:

  • Good Communication Skills: Excellent communication skills are essential for this role.
  • BPO Experience: At least 6 months of BPO experience is preferred.


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