Customer Support Specialist

2 weeks ago


Baguio City, Cordillera, Philippines Technodream Web Design Inc. Full time

Key Responsibilities:

  • Provide exceptional customer service through live chat, ensuring timely and effective resolution of customer inquiries.
  • Utilize strong communication skills to build trust and rapport with customers, identifying and assessing their needs to achieve satisfaction.
  • Meet personal and team sales targets, as well as call handling quotas, by effectively utilizing sales tools and techniques.
  • Handle customer complaints in a professional and courteous manner, providing appropriate solutions and alternatives within established time limits.

Qualifications:

  • At least 6 months of BPO experience, with a strong emphasis on customer service and communication skills.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proficiency in using sales tools and techniques to meet sales targets and call handling quotas.

Work Environment:

The ideal candidate will possess a strong passion for delivering exceptional customer service, as well as a willingness to learn and adapt to new technologies and processes. This is an onsite opportunity located in Baguio, offering a dynamic and fast-paced work environment.



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