Global Trade Development Specialist

7 days ago

Pasig, National Capital Region, Philippines beBeeProcess Full time ₱6,000,000 - ₱8,000,000
Unlock New Opportunities in Trade

Embark on an exciting career journey working internationally across various industries. You'll collaborate closely with colleagues worldwide, developing your professional skills in a dynamic global environment.

Our organization supports you in achieving expertise and learning through hands-on experience.

What We Offer

As part of our team, you'll have the opportunity to work for a large global organization and gain exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.

Our leadership and mentoring culture provides the support you need to succeed. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

We also offer a wide range of roles and a good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:
  • Customer Experience includes roles that provide services to customers once they are onboarded in our environment. Activities may include customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and more.
  • Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
  • Ensures all products and services are sold to the maximize profitability.
  • Builds strong relationships with all stakeholders including offshore teams.
  • Is responsible for customer satisfaction and has experience with customer interaction.
  • Understands customers' business drivers, needs and requirements. Manages the sales pipeline, segmentation and accurate forecasting.
  • Handles incoming customer services queries, issues and exception management.
  • May support the Customer Experience Partner and internal teams.
Qualification/s:
  • Graduate of any 4-year bachelor's degree.
  • Two years customer experience/BPO/preferred logistics and shipping.
  • Excellent English communication skills in both written and oral.
  • Computer literate.
  • Able to complete minimum of 92-97 emails daily minimum.
  • Able to meet the timeliness set at 4HRS and other objectives set by management.
  • Able to work independently and present results of own work to the team.
  • Able to identify process improvement.
  • Amenable to work on morning shift and can adhere to work schedule.

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