Client Insights Specialist

We are seeking a forward-thinking Senior Client Analyst to join our team. This is a strategic role that requires partnering with internal client leads and external stakeholders to define analytical needs and translate them into high-impact deliverables.

The ideal candidate will serve as a partner to the business, helping to design scalable insight engines, prototype decision-support systems, and lead the next wave of analytics across high-impact problem spaces. Experience in client presentations is crucial in this role.

This role is newly created, reflecting our evolving focus on AI-assisted insight delivery, proactive scenario modeling, and cloud-first analytical architecture. You will work on problems that were previously underserved by traditional analytics and help define the frameworks that power executive decision-making.

Duties and Responsibilities:

• Partner with internal client leads and external stakeholders to define analytical needs and translate them into high-impact deliverables
• Develop and maintain tailored dashboards, cohort trackers, and insight narratives that reveal commercial and operational levers
• Lead deep dives into performance variability, liquidation trends, customer segments, and treatment outcomes
• Deliver strategic presentations to client stakeholders with clear recommendations and hypotheses for testing
• Build and refine repeatable insight models that support benchmarking, campaign planning, and forecasting
• Mentor junior analysts in developing storytelling, interpretation, and client-facing analytics skills
• Play a lead role in driving cross-client insight standardisation and reporting automation

Experience and Skills:

• Present findings directly to client stakeholders in recurring forums and bespoke sessions
• Translate data into compelling narratives, offering recommendations rooted in behavioral trends and financial performance
• Build trust through clear, commercially relevant storytelling that supports client decisions
• Respond dynamically to client questions, developing new lenses and views as their needs evolve
• Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field
• 7+ years of experience in analytics, with a clear focus on client-facing, commercial, or strategic work
• Expert-level SQL, with proven experience extracting and transforming large datasets
• Strong communication skills, with a track record of presenting insights to external stakeholders
• Deep understanding of cohort analysis, performance attribution, and outcome modeling
• Skilled in Tableau or similar BI tools, with the ability to build intuitive and visually engaging dashboards
• Able to work independently and prioritize long-term value over short-term output
• Proven experience mentoring peers and contributing to a collaborative analytics culture

Preferred Qualifications:

• Experience in fintech, financial services, or recovery analytics
• Familiarity with Snowflake and/or cloud-native data environments
• Exposure to forecasting, predictive modeling, or experimental design (A/B testing)
• Consulting or agency-side experience highly regarded

Our Team Uses:

• Languages: SQL, Python
• Platforms: AWS, Tableau
• Workflow Tools: JIRA, Confluence, Git
• Optional: dbt, Airflow, or similar orchestration frameworks

Benefits and Culture:

Our benefits packages vary depending on region and role requirements. We believe in fostering a diverse and inclusive workplace where everyone feels valued and empowered to contribute.