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Correspondence and Collections Operations Manager
3 weeks ago
The Manager, Correspondence and Collections will be responsible for:
- Oversight of daily operations, staff training, and process improvement initiatives.
- Management of correspondence, collection, and mailroom teams.
- Design and implementation of improvement initiatives to increase productivity, efficiency, quality, and customer satisfaction.
- Analysis and reporting of department performance metrics.
- Staffing coverage, scheduling changes, and workforce management.
Strong supervisory and management skills are essential for success in this role.
