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Customer Service Operations Supervisor

3 weeks ago

Angeles City, Central Luzon, Philippines Ventra Health Full time

Ventra Health Overview

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We are a leading business solutions provider for facility-based physicians and health systems. Our mission is to deliver innovative revenue cycle management solutions that drive results.

Job Description

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The Manager, Correspondence and Collections will be responsible for leading our correspondence and collection teams. This role involves managing daily operations, including staff supervision, training, and development.

Key Responsibilities

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  • Evaluate and improve processes to increase productivity and efficiency.
  • Develop and implement strategies to enhance customer satisfaction and retention.
  • Manage data analysis to inform decision-making and drive business outcomes.

Requirements

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  1. A bachelor's degree in business or an equivalent field.
  2. At least two years of supervisory/management experience.
  3. One year of healthcare customer service experience preferred.