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Operations Manager, Correspondence and Collections
3 weeks ago
Company Overview
">Ventra Health is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Our organization focuses on delivering transparent and data-driven solutions that solve complex revenue and reimbursement issues.
Job Summary
">The Manager, Correspondence and Collections is responsible for overseeing the daily operations of both teams and the mailroom. This role involves managing staff, orienting new employees, training team members according to processes for optimal performance, counseling staff, and disciplining employees in accordance with company policies and procedures.
Essential Functions
">- Evaluates and implements improvement initiatives to deliver increased productivity, process efficiency, improved quality, and customer satisfaction.
- Implements, monitors, and analyzes report data to effectively manage operation and throughput for the correspondence and collection department performance.
- Ensures appropriate staffing coverage, scheduling changes, and workforce management.
- Tracks trends to monitor opportunities for enhancements and continuous process improvements.
Education and Experience Requirements
">- A high school diploma or equivalent.
- A bachelor's degree in business or an equivalent field, or at least two years of supervisory/management experience.
- One year of healthcare customer service experience preferred.
Skills and Qualifications
">- A working knowledge of scheduling/workforce management software.
- Knowledge of customer service best practices, processes, and procedures.
- Strong customer service skills.
- Strong supervisory/management skills.
- Strong analytical and problem-solving skills.
