HR Generalist | Employee Experience

7 days ago


Taguig, National Capital Region, Philippines beBeeHumanResources Full time $1,500 - $2,000
HR Generalist | Employee Experience

As a highly skilled HR Generalist, you will play a pivotal role in shaping the employee experience of our organization. Your primary focus will be to deliver exceptional support to employees, ensuring that their queries and concerns are addressed promptly and efficiently.

Job Summary:

We are seeking an experienced HR Generalist to join our team. The successful candidate will have a strong background in human resources, excellent communication skills, and the ability to work effectively in a dynamic environment.

About the Role:
  • Respond to employee inquiries and transactional services with excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit/termination, and leave of absence on Workday.
  • Create/refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions.
  • Meet SLAs for timeliness and quality in handling queries.
  • Be adept in the HR helpdesk environment.
  • Work with onshore partners to get trained on all queries received from employees.
  • Follow compliance and quality guidelines to ensure correct information is provided for all queries.
  • Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
  • Escalate high-priority cases for immediate intervention.
Key Responsibilities:
  • Employee Onboarding: Assist new hires with the onboarding process, including paperwork, benefits enrollment, and access to company systems.
  • Employee Data Management: Maintain accurate and up-to-date employee records, including contact information, job assignments, and performance evaluations.
  • Benefits Administration: Manage employee benefits, including health insurance, retirement plans, and time-off policies.
  • Performance Management: Support managers with performance evaluations, goal-setting, and coaching.
  • Training and Development: Coordinate training programs, workshops, and online courses to enhance employee skills and knowledge.
  • Communication: Develop and disseminate internal communications, including company announcements, policy updates, and recognition programs.
Requirements:
  • Bachelor's Degree Holder
  • With at least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
  • Hands-on experience on BambooHR ATS
  • Experience working with Workday and workflow systems (ServiceNow, Zendesk etc)
  • Strong problem-solving skills, ability to manage conflict and attention to detail
  • Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query.
  • Open to work in US shifts
Why Join Us?
  • Competitive Salary & Benefits – Earn well while enjoying great perks
  • Career Growth – Clear paths for promotions and skill development
  • Supportive Work Environment – Join a team that values you
  • Exciting Opportunities – Be part of a dynamic and growing industry
How to Apply:
  • Kindly complete all the questions, steps, and assessments online. Once done, you will receive an email invitation for virtual job fair.

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