Customer Experience Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time $35,000 - $45,000
About the Role

Boldr is a global company dedicated to delivering exceptional client experiences and creating access to dignified, meaningful work in communities worldwide. We are a diverse team united by our commitment to boldr impact.

As a key player in our customer success team, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding clients' products and services. You will collaborate with internal and external teams to provide excellent customer service in a timely and professional manner.

You will work with various tools and databases to review data and execute processes as defined by the client and/or management. Your goal will be to ensure customer satisfaction while meeting productivity and quality targets.

Key Responsibilities
  • Interact with customers to provide accurate and complete information with empathy, courtesy, and professionalism.
  • Perform problem tracking and ensure issues are properly documented, prioritized, tracked, and resolved.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Execute processes assigned by the client and/or management.
  • Meet productivity and quality targets.
  • Identify opportunities for continuous process improvement.
  • Deliver service excellence and maximize customer satisfaction.
Requirements

Our ideal candidate is someone who embodies our core values of Curious, Dynamic, and Authentic. They must have:

  • A strong analytical mindset with attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic knowledge of Salesforce and CRM applications.
  • 6-12 months of customer service experience.
  • A Bachelor's degree in any field.

Candidates should also possess a passion for client satisfaction and a willingness to learn and grow within the company.

What We Offer

We offer a dynamic and supportive work environment that fosters growth and development. Our team members enjoy competitive compensation packages, comprehensive training programs, and opportunities for advancement.

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