Help Desk Support Specialist
3 days ago
About the Role
We are seeking a Help Desk Support Specialist to join our team at Straive. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Responsibilities
The successful candidate will be responsible for:
- Responding promptly to customer inquiries via various communication channels;
- Providing accurate and timely information to customers using available resources and systems;
- Resolving customer complaints or issues in a professional and empathetic manner;
- Guiding customers on company products and services, including troubleshooting when necessary;
- Documenting all interactions and updates accurately in our system;
- Collaborating with team members to resolve escalated issues;
- Meeting or exceeding individual and team performance metrics.
Qualifications and Requirements
To be successful in this role, you must possess:
- A minimum of a Senior High School diploma or equivalent;
- Above-average written communication skills with strong attention to detail;
- The ability to multitask and manage time effectively in a fast-paced environment;
- Proficiency in basic computer applications and online tools.
About the Opportunity
This is an excellent opportunity for a motivated and customer-focused individual to join our team and contribute to delivering exceptional support experiences for our clients. You will have the opportunity to work with a talented team, develop your skills, and grow professionally.
Salary and Benefits
We offer a competitive salary of $45,000 - $65,000 per annum, depending on experience, plus additional benefits such as health insurance, paid time off, and opportunities for professional development.
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