Chief Technical Solutions Advisor

2 days ago

Bacoor, Calabarzon, Philippines beBeeTechnical Full time ₱600,000 - ₱900,000

Job Overview:

  • We are seeking a highly skilled IT Support Specialist to join our team in providing exceptional technical support to our end-users.

Key Responsibilities:

  • Provide remote technical assistance to resolve hardware, software, and network-related issues effectively.
  • Troubleshoot and resolve IT problems by identifying root causes and escalating to relevant parties as needed to minimize downtime and disruptions.
  • Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.
  • Manage system user accounts and access permissions to guarantee data security and compliance with company policies.
  • Log, manage, and respond to IT support tickets and inquiries via various channels and document solutions and resolutions.
  • Offer training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
  • Maintain accurate records of IT inventory, including hardware and software licenses, and assist with procurement as needed.
  • Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.
  • Stay updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge.

Requirements:

  • Hold a degree in Information Technology / Computer Science or a related field.
  • A minimum 3-5 years prior experience providing support in three or more of the following areas: Windows, M365, Active Directory, SharePoint, Teams, and Xero.
  • Experience with remote support and management applications, and help desk software.
  • Proficiency with Microsoft Office products, particularly Excel.
  • Possess strong attention to detail and problem-solving skills.
  • Well-developed English written and verbal communication skills.

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