Customer Experience Ambassador

1 day ago

Taguig, National Capital Region, Philippines beBeeCommunication Full time ₱4,000 - ₱8,000
Bilingual Customer Service Representative

As a Bilingual Customer Service Representative, you will be the key to delivering exceptional experiences for our clients' customers. You will handle inbound and outbound calls, resolve customer issues, and document interactions in CRM systems.

This is a challenging yet rewarding role that requires strong communication skills, problem-solving abilities, and a passion for helping others. If you are a team player with a positive attitude, we want to hear from you.

Key Responsibilities:

  • Handle inbound and outbound calls in a professional manner
  • Resolve customer issues using first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to supervisors when needed
  • Stay current on program updates through training and team meetings
  • Meet all attendance and schedule requirements

Candidate Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
  • Comfortable in a fast-paced, dynamic environment

About This Role:

In this position, you will have the opportunity to make a real difference in people's lives. Our clients' customers trust us to deliver excellent service, and it's up to you to exceed their expectations.

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