Quality Assurance Specialist for Tier 1 HR Helpdesk

Key Responsibilities:The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties' basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll,...

Educational Background' - Bachelor's degree in any disciplineBasic computer knowledge required (MS- Office Applications)Proven ability to adapt to new tools by applying logical approachWork experience as per the job grade.Certification is Six - Sigma methodologyWork ExperienceThe Tier 1 HR Helpdesk QA is required to ensure the quality framework is designed...

About the role We are seeking a highly skilled and experienced HRIS / HR Generalist / HR Helpdesk / HR Operations Helpdesk professional to join our growing team. This is a full-time position based in Taguig City, Metro Manila, providing support to our clients in the United States and United Kingdom.What you'll be doingThe Tier 1 HR Helpdesk Agent is...

Key Responsibilities:Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS...

Job Title: HR Support SpecialistThe primary goal of this position is to deliver exceptional support services to employees, line managers, vendors, and other stakeholders in relation to HR matters. This role involves managing Tier 1 HR queries based on established procedures, guidelines, and available knowledge base.These inquiries encompass various HR topics...

We're looking for a motivated and detail-oriented Customer Service Representative (CSR) to join our Helpdesk team, with a specific focus on supporting users of our HR platforms and systems. This role is ideal for someone who has a strong background in customer service and has worked directly with HR software—either from an IT, support, or HR operations...

ResponsibilitiesBe the first point of contact for all employee questions about HR topics like pay, benefits, and time off.Answer questions coming in by phone, email, and chat.Use our ticket system (ServiceNow) to track and solve every request.Help employees use the company website (Workday) to find answers and update their own information.Keep employee...

Role: US HROWork ExperienceThe Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties' basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll,...

Quality Assurance SpecialistEarn a competitive salary as we are actively hiring for Quality Assurance & Senior Quality Assurance.ResponsibilitiesImplement END-TO-END QA processes to ensure high-quality productsFamiliarity with regulatory policies is essential in this roleDemonstrate transactional quality exposure and analytical skillsRequirementsA minimum of...

2-5yrs solid IT Service Desk experience in BPO or BPO settings/TSR,helpdesk supporting corporate users in a similar environment.(Laptop/OS/Microsoft/Telco Support)With experience with active directory, ITSM tools like service now US/AU/NZ/UK based clientWith experience in HR toolsExcellent Communication skills.TOR or Diploma readily available.Job Type:...