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Senior Customer Success Team Lead

3 weeks ago

Manila, National Capital Region, Philippines RingCentral Full time
Job Description

RingCentral is looking for a Strategic Customer Success Director to lead our customer success efforts in the Philippines. This is a dynamic role that requires a strong understanding of customer success principles and a passion for delivering exceptional results.

  • Lead and manage a team of Customer Success Specialists to ensure they meet their sales targets and exceed customer expectations.

  • Develop and execute strategies to drive customer adoption and retention.

  • Collaborate with cross-functional teams to identify and address customer pain points.

  • Analyze customer data to inform business decisions and optimize customer outcomes.

We are seeking a highly skilled and experienced professional who can bring strategic thinking and leadership expertise to this role. If you have a proven track record of success in customer-facing roles and are passionate about delivering exceptional customer experiences, we encourage you to apply.