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Customer Success Leadership Role

3 weeks ago

Manila, National Capital Region, Philippines NICE Full time

About the Position:

The Director, Customer Success is a senior leadership role that oversees the team responsible for delivering world-class business and technical account management to NICE's clients.

Key responsibilities include building, mentoring, developing, and leading a hybrid team of Professional Services Managers and Individual Contributors.

The position supports the Professional Services team in building long-term relationships with new and existing customers by being attentive to their immediate needs, proposing enhancements to product and/or services, and leveraging appropriate company resources.