Tech Support Advisor Role

1 week ago


Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱300,000 - ₱600,000

Key Details

Tech Support Representative Position Overview

We are seeking a detail-oriented Tech Support Representative to handle customer support calls and emails. The ideal candidate will be fluent in English, skilled in written communication, and comfortable working with technical troubleshooting documents.

This role is perfect for someone who enjoys problem-solving, has strong verbal and written communication skills, and can work independently or as part of a team.

Main Responsibilities
  1. Provide timely and effective responses to customer inquiries via phone and email in a professional manner
  2. Utilize Zendesk, ShipStation, and BigCommerce to efficiently resolve issues
  3. Follow troubleshooting guides to provide clear solutions to customers
  4. Assist in the creation and updating of troubleshooting documentation
  5. Offer guidance related to cars and car parts
Required Skills and Qualifications
  • Fluent in English with strong verbal and written communication skills
  • Prior experience in a tech troubleshooting environment is an asset
  • Familiarity with Zendesk, ShipStation, and BigCommerce (or willingness to quickly learn)
  • Broad knowledge of cars and car parts (does not require mechanical expertise but must be trainable)

This is a part-time opportunity that offers flexible shifts and potential for long-term growth.



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