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Warehouse Team Lead

1 week ago

Manila, National Capital Region, Philippines Shopee Full time
E-commerce Hub Coordinator

Job Overview:

We are seeking a highly motivated and organized E-commerce Hub Coordinator to join our team. As a key member of our logistics team, you will play a crucial role in ensuring smooth operations and providing exceptional customer service.

Key Responsibilities:

  • Manage daily hub operations, including parcel inbounding, sorting, and dispatching.
  • Collaborate with the Customer Support team to resolve customer escalations and ensure high-quality service delivery.
  • Monitor and analyze hub performance metrics to identify areas for improvement and implement process enhancements.
  • Develop and maintain effective relationships with agency coordinators and other stakeholders.

Required Skills and Qualifications:

  • Bachelor's Degree Holder
  • At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
  • Leadership experience in a warehouse or hub environment
  • Payments processing or similar function experience
  • Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
  • Flexibility to work varying shifts based on team schedules