Medical Call Center Representative

1 week ago


Caloocan City, National Capital Region, Philippines beBeeHealthcare Full time ₱4,500 - ₱7,000
Job Overview

A patient services representative plays a vital role in addressing patient queries and concerns. By actively listening to patients, they identify their needs and ensure that those needs are met by coordinating information among various stakeholders.

Key Responsibilities:
  • Respond to incoming calls according to established procedures and departmental standards.
  • Assist patients with their queries and concerns in a timely and professional manner.
  • Collect outstanding patient balances.
  • Collaborate with third-party entities, such as insurance companies, to resolve patient account inquiries.
  • Make outbound collection calls in accordance with procedure and departmental standards.
  • Provide support to patients regarding billing queries and concerns.
  • Maintain confidentiality of protected health information in compliance with HIPAA guidelines.
  • Work collaboratively as a team player to achieve departmental and company goals.
  • Ensure reliable attendance and punctuality.


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