Talented Call Center Professional

3 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000
Job Title:

Talented Call Center Professional


Overview:

This is a dynamic opportunity to join our team as a Remote Call Center Representative. We are seeking an enthusiastic and skilled individual to support our customer service initiatives.


Responsibilities:
  • Handle inbound and outbound calls with professionalism and efficiency.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established protocols and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Maintain consistent attendance and adhere to scheduling requirements.

Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Prior call center experience necessary.
  • Work from home experience preferred.
  • Strong command of the English language essential.
  • Typing speed of 20+ WPM required.
  • High-speed internet connection necessary.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) required.
  • Familiarity with Windows operating systems essential.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills required.

Benefits:
  • HMO Coverage plus dependent coverage.
  • Ranks & Files: ₱100,000 coverage.
  • Supervisors/Managers: ₱120,000 coverage.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Sharpen social skills while meeting awesome people.
  • Plus, more in-office rewards, raffles, recognition gifts, and treats.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


Conditions of Employment:
  • Authorized to work in the country where the job is based.
  • Willingness to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers contingent on background/security investigation results.
  • Willingness to submit to drug screening. Job offers contingent on drug screening results.

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