Digital Experience Strategist

2 days ago

Cainta, Calabarzon, Philippines beBeeStrategist Full time $65,000 - $95,000
Job Description:

As a Customer Experience Manager, you will be responsible for overseeing day-to-day customer interactions, ensuring seamless support operations, and leveraging data to improve service quality and efficiency.

This role is expected to evolve into a strategic leadership position—shaping the CX vision, proactively driving initiatives that enhance efficiency, grow revenue, and strengthen cross-functional impact, ultimately positioning the team as a key driver of growth and customer loyalty.

Key Responsibilities:
  • Develops a deep understanding of our brands and the voice of our customers: Leverages knowledge in a way that drives lifetime value, retention, upselling, and cross-selling opportunities.
  • Develops and executes an annual CX Roadmap by proactively identifying opportunities and leading initiatives that either improve efficiency, elevate the customer experience, generate revenue, reduce costs, or deliver a combination of these outcomes.
  • Implements and optimizes AI Agent adoption, automates simple and routine inquiries, and enables deeper focus on more sensitive and complex customer issues.
  • Unlocks and leverages customer data for cross-departmental insights by identifying new reporting capabilities and distributing actionable findings.
  • Transitions CX into a revenue-generating function by integrating upselling, cross-selling, and incentive programs for CX associates to drive incremental sales while maintaining exceptional service quality.

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