Hotel Guest Services Supervisor

5 days ago


Makati City, National Capital Region, Philippines Shangri-La Group Full time

Makati Shangri-La, Manila is a premier luxury hotel located in the heart of Makati's financial and commercial district.

We offer an extensive range of amenities and services to ensure that our guests feel right at home.

About the Job

We are seeking a highly motivated Service Leader to join our Front Office team. In this role, you will be responsible for overseeing the day-to-day operations of the Front Office and ensuring that our guests receive exceptional service.

Key responsibilities include:

  • Supervising Front Office staff to ensure they are providing excellent service to our guests.
  • Managing the front desk operations to maximize efficiency and productivity.
  • Coordinating with other departments to ensure seamless communication and service delivery.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Our ideal candidate will possess a strong customer service focus, excellent communication skills, and the ability to work effectively in a fast-paced environment.



  • Makati City, National Capital Region, Philippines Red Planet Hotels Full time

    We are looking for an experienced Budget Hotel Chain Supervisor to join our team at Red Planet Hotels.The successful candidate will oversee the daily activities of multiple hotel properties, ensuring high standards of service and guest satisfaction.Responsibilities include managing budgeting, sales, and food & beverage services, as well as training and...


  • Makati City, National Capital Region, Philippines NSDMM MANAGEMENT SERVICES INC Full time

    Job DescriptionAs a Condominium Guest Service Representative, you will be responsible for providing exceptional service to residents and guests at a high-end condominium property. Your main goal is to ensure that every interaction with our team members and guests is positive and memorable.The ideal candidate will have at least one (1) year of work experience...


  • Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time

    About the TeamWe are a dynamic and customer-focused team at Marivent Hotels and Resorts Inc., dedicated to delivering exceptional guest experiences and exceeding expectations.As a Front Office Supervisor, you will be an integral part of our team, working closely with other departments to ensure seamless service delivery and guest satisfaction.


  • Makati City, National Capital Region, Philippines Head Hunters Personnel Management Inc. Full time

    We are seeking a Guest Services Professional to join our team at Head Hunters Personnel Management Inc. In this role, you will be responsible for working in our hotel's housekeeping department to prepare guest rooms for arrival.About the RoleThe Guest Services Professional will work closely with other departments to ensure seamless operations and deliver...


  • Makati City, National Capital Region, Philippines Shangri-La Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Relations Supervisor to join our team at Shangri-La's Boracay Resort and Spa.The successful candidate will be responsible for ensuring that all guests have a memorable and enjoyable stay, while also maintaining the highest standards of service delivery and guest satisfaction.


  • Makati City, National Capital Region, Philippines Shangri-La Group Full time

    Shangri-La The Fort, ManilaShangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre, is a 60-storey building comprising 576 hotel guestrooms, 97 hotel residences, and 96 exclusive Horizon Homes. The building is destined to become a Manila landmark, complementing the company's five existing properties in the...


  • Quezon City, National Capital Region, Philippines Hotel Sogo Full time

    **Job Responsibilities**As our Hotel Manager, you will be responsible for:Leading a high-performing team to deliver exceptional guest experiencesDeveloping and implementing strategies to increase revenue and improve operational efficiencyMaintaining high-quality standards across all aspects of hotel operationsCoordinating with other departments to ensure...


  • Makati City, National Capital Region, Philippines Shangri-La Group Full time

    About UsShangri-La The Fort, Manila is a premier luxury hotel located in the heart of Fort Bonifacio. As part of the Shangri-La Group, we are committed to delivering exceptional service and providing our guests with an unforgettable experience.Job SummaryWe are seeking a highly motivated and experienced Front Office Supervisor to join our team. In this role,...


  • Makati City, National Capital Region, Philippines Shangri-La Group Full time

    Enhance Customer Experience with UsAt Makati Shangri-La, we are committed to delivering exceptional customer experiences that exceed our guests' expectations. As Assistant Outlet Manager, you will play a key role in achieving this goal by supporting the outlet manager in daily operations, identifying areas for improvement, and implementing strategies to...


  • Makati City, National Capital Region, Philippines Head Hunters Personnel Management Inc. Full time

    At Head Hunters Personnel Management Inc., we are seeking a Hotel Hospitality Associate to join our team. This role is responsible for preparing guest rooms in our hotel's housekeeping department.Job DescriptionThe Hotel Hospitality Associate will provide exceptional customer service, handle lost and found items, and ensure the cleanliness and organization...


  • Makati City, National Capital Region, Philippines Shangri-La Group Full time

    Join Our TeamAs a Front Office Supervisor at Shangri-La The Fort, Manila, you will have the opportunity to work with a talented and diverse team of professionals who share your passion for delivering exceptional service and creating memorable experiences for our guests.Job DescriptionIn this role, you will be responsible for overseeing the front office...


  • Quezon City, National Capital Region, Philippines A Hotels and Resorts International Full time

    Job Overview:A Hotels and Resorts International seeks an experienced Front Office Supervisor to lead our front desk team. The successful candidate will possess excellent communication and problem-solving skills, with a strong background in hotel management software and customer service.Responsibilities:Lead the front desk team in providing exceptional guest...


  • Makati City, National Capital Region, Philippines Shangri-La Group Full time

    ResponsibilitiesAs a Guest Service Center Agent, you will be responsible for:Providing information and assistance to guests regarding hotel facilities, services, and local attractions.Responding to guest inquiries and resolving issues in a timely and professional manner.Collaborating with other departments to ensure seamless delivery of services.Continuously...


  • Makati City, National Capital Region, Philippines Shangri-La Group Full time

    On-site - Makati 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionShangri-La BoracayLocated in the country's premier beach destination, Shangri-La's Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a...


  • Makati City, National Capital Region, Philippines Shangri-La Group Full time

    Job RequirementsTo be successful in this role, you will need:A bachelor's degree in Mechanical Engineering or a related field.At least 2 years of experience in hotel engineering operations.Strong knowledge of electrical and mechanical systems, including HVAC and plumbing.Excellent communication and interpersonal skills to interact with guests, colleagues,...


  • Makati City, National Capital Region, Philippines Shangri-La Group Full time

    At Shangri-La Group, we're committed to delivering exceptional guest experiences. We're seeking a talented Hotel Operations Manager to join our team in Makati.About the RoleThis is an exciting opportunity to take on a leadership position and contribute to the success of our hotel. As Assistant Front Office Manager, you will be responsible for overseeing the...


  • Makati City, National Capital Region, Philippines HSH Group The Peninsula Hong Kong Full time

    The HSH Group / The Peninsula Hong Kong is currently seeking a highly skilled Hotel Accommodation Specialist to join our team.Job Description:Develop and implement strategies to improve accommodation services and enhance guest satisfaction.Collaborate with Housekeeping and Room Service to ensure seamless room setup and delivery of amenities.Analyze guest...


  • Makati City, National Capital Region, Philippines Shangri-La Group Full time

    Join our dynamic team of hospitality professionals at Shangri-La Hotel!About Our CompanyShangri-La Hotels and Resorts is a leading international hotel group with a long history of innovation and excellence. We operate over 100 hotels across the globe, ranging from intimate boutique properties to large-scale urban resorts.We are known for our attention to...


  • Makati City, National Capital Region, Philippines Shangri-La Group Full time

    We're looking for a highly skilled Guest Experience Manager to join our team at Shangri-La Group. As a key member of our front office team, you'll play a pivotal role in shaping memorable experiences for our guests.About the RoleAs Guest Experience Manager, you'll focus on enhancing the overall guest experience through personalized service, attention to...


  • Makati City, National Capital Region, Philippines Red Planet Hotels Full time

    On-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionCompany DescriptionRed Planet Hotels, founded in 2010, is a privately-owned regional hotel group focused on Asia's expanding budget hotel sector. The company operates hotels in the Philippines and Thailand, leveraging a robust technology platform for advanced reservations and local...