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Guest Experience Manager

1 week ago

Makati City, National Capital Region, Philippines Shangri-La Group Full time

We're looking for a highly skilled Guest Experience Manager to join our team at Shangri-La Group. As a key member of our front office team, you'll play a pivotal role in shaping memorable experiences for our guests.

About the Role

As Guest Experience Manager, you'll focus on enhancing the overall guest experience through personalized service, attention to detail, and proactive issue resolution.

  • Develop and implement strategies to improve guest satisfaction, leveraging data analysis and market research to inform decision-making.
  • Collaborate with colleagues across departments to ensure seamless communication and coordination, resulting in consistent delivery of exceptional guest experiences.
  • Conduct regular training sessions and workshops to equip team members with the skills and knowledge required to excel in their roles.
Key Requirements

To succeed in this role, you'll need:

  • A minimum of 3-5 years of experience in hospitality management, preferably in a luxury hotel setting.
  • A degree in Hospitality Management or a related field, preferably from a reputable institution.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests, colleagues, and partners.
  • Proven analytical skills, with the ability to analyze data and make informed decisions to drive business growth.