Hotel Operations Manager

3 days ago


Makati City, National Capital Region, Philippines Shangri-La Group Full time
About Us

Shangri-La The Fort, Manila is a premier luxury hotel located in the heart of Fort Bonifacio. As part of the Shangri-La Group, we are committed to delivering exceptional service and providing our guests with an unforgettable experience.

Job Summary

We are seeking a highly motivated and experienced Front Office Supervisor to join our team. In this role, you will be responsible for ensuring the smooth and efficient operation of the front office, supervising and leading a team of service associates, and exceeding guest expectations.

  • Supervise and lead a team of service associates to ensure seamless service delivery
  • Take ownership of front office operations to maintain high levels of efficiency and productivity
  • Upsell rooms and services to meet guest needs and preferences
Requirements
  • Preferably a college graduate with a degree in Hospitality or a related field
  • At least 3 years of relevant experience in a similar role
  • Excellent communication and interpersonal skills
  • Able to work well under pressure and as part of a team


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