Travel Experience Specialist

21 hours ago

Calamba, Calabarzon, Philippines beBeeGuest Full time ₱12,000 - ₱15,000
Job Overview

As a valued team member, you will play a critical role in providing exceptional travel experiences for our guests.

Key Responsibilities
  • Deliver personalized reservation solutions across multiple languages to ensure seamless guest interactions.
  • Champion Brand Hearted behaviors by embodying knowledge, passion, and pride.
  • Maintain an in-depth understanding of global and cultural diversity to cater to the evolving needs of our guests and business partners.
  • Meet or exceed performance expectations set by management, adapting to challenges with resilience and determination.
  • Build meaningful relationships with guests through active listening, maintaining a harmonious pace, and leveraging conversational approaches to deliver authentic guest experiences.
  • Inspire loyalty through tailored and efficient service driven by the unique needs of each guest.
  • Cultivate creativity to proactively find innovative solutions that drive results; take ownership and listen to feedback from colleagues and guests alike.
  • Manage time effectively, adhering to assigned schedules, attendance policies, and break time compliance.
  • Navigate multiple web-based systems while managing concurrent work streams to elevate the guest experience.
  • Effectively utilize tools and information, fostering trust and collaboration within the team.
  • Self-motivate, maintain a positive attitude, and demonstrate a willingness to embrace new challenges. Actively participate in company initiatives, training, and events.
  • Take ownership of personal growth while aligning with team priorities and company objectives.
  • Embrace change and adapt well to evolving situations and tasks while sensitively responding and supporting colleagues and guests through transition periods.
  • Understand and consider the impact of individual actions on oneself and others (colleagues, guests, and hotels).
  • Seek opportunities to enhance individual and team performance. Help colleagues stay motivated and contribute to achieving shared goals.
Required Skills & Qualifications

Candidates should possess:

  • Strong customer service and sales skills, balancing sales with service;
  • Strong bilingual communication skills – listening, written, verbal;
  • Social intelligence – empathy, self-awareness, cultural sensitivity;
  • Ability to tailor generic information;
  • Strong web-based navigation skills;
  • Ability to adapt to technological and organizational changes;
  • Efficient and accurate data capture;
  • Basic software and hardware troubleshooting skills.

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