Seamless Guest Experience Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time $9,600 - $12,000
Guest Services Agent

We are seeking a skilled Guest Services Agent to join our team. As the primary point of contact for our guests, you will be responsible for ensuring their stays are seamless and memorable.

Key Responsibilities:

  • Respond promptly to guest inquiries and communications.
  • Answer guest phone calls in a professional and courteous manner.
  • Effectively resolve guest issues to ensure satisfaction.
  • Coordinate with internal teams to maintain high standards of service.
  • Update reservations accurately for proper accounting.
  • Liaise with online platforms to resolve any channel-specific issues.

Qualifications:

  • Proficiency with online travel agencies (OTAs) such as Airbnb and VRBO.
  • Experience with short-term rental property management systems like Guesty.
  • Fluency in English, both in writing and speaking.
  • Strong problem-solving skills and a customer-focused mindset.
  • Ability to work independently and manage multiple tasks effectively.

Benefits:

  • Competitive salary range of $800 - $1,000 per month.
  • Two weeks of paid vacation after six months.
  • A fun and engaging work culture.
  • Potential for performance bonuses.
  • 13-month pay cycle.

Requirements:

  • Dedicated workspace with professional settings.
  • Dual monitors for enhanced multitasking and efficiency.
  • Stable high-speed internet connection and backup plan.
  • Computer capable of handling necessary software and tasks.
  • Familiarity with Google Workspace is essential; knowledge of Guesty and Slack is a plus.

Join us in creating exceptional experiences for our guests and driving business growth. Apply now to become a part of our dynamic team

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