Revenue Operations Specialist: Collections

4 days ago


Manila, National Capital Region, Philippines Canva Full time
Company Overview
Canva is a leading design platform that empowers users to create visually appealing content. Our mission is to make design accessible to everyone, and we're looking for a skilled Revenue Operations Specialist to join our team.

About the Role
This role will support the expansion of Offline Revenue (Enterprise) by providing invoicing, collections, and cash application support. You will work closely with our Sales, Deal Desk, Shared Services, and Enterprise Customers to ensure a seamless Quote-to-Cash experience. As part of our Revenue Operations team, you'll be responsible for managing accounts receivable operations end-to-end, handling collections, credit memos, refunds, and chargebacks with precision and efficiency.

Key Responsibilities
- Manage accounts receivable operations end-to-end
- Handle collections, credit memos, refunds, and chargebacks
- Own customer payment processing to ensure optimized cash flow
- Support internal ticketing system to ensure sales team and customer requests are addressed timely and accurately
- Compile and analyze quote to cash data to produce regular reports, metrics, and insights for management and stakeholders

Requirements
- Relevant experience in finance, accounting, or business administration
- 5-8 years of experience in accounts receivable, quote-to-cash, or a similar finance role
- Knowledge of AR operations, including subscription billing, invoice management, and collections strategies
- Analytical and proactive mindset with a knack for spotting inefficiencies and implementing creative, data-driven solutions
- Experience with CRM systems, Accounting ERPs & Billing Systems, Customer Service Desks, and revenue platforms

Benefits
- Equity packages to align your success with ours
- Inclusive parental leave policy supporting all parents and carers
- Annual Vibe & Thrive allowance to support wellbeing, social connection, office setup, and more
- Flexible leave options empowering you to be a force for good, take time to recharge, and support personal growth

What's Next
We celebrate diverse skills and backgrounds at Canva. If you don't feel like your skills quite match what's listed above, we still want to hear from you. Interviews are conducted virtually.

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