Collection Operations Director
3 days ago
Job Title: Associate Director Billings & Collections (US)
Work Setup & Schedule:
- Hybrid (5AM to 2PM)
**Key Responsibilities:**
- Lead the offshore Billing, Customer Support and Collections teams to effectively manage collections risk while ensuring DSO and dilution on accounts is kept within acceptable limits.
- Manage the Client's Support Queue to ensure all internal and external customer inquiries are responded to and resolved timely.
- Deploy interim solutions for business-critical needs; must have ability to quickly assess unfamiliar situations and provide remediation.
- Drive transformation, improve productivity and streamline business operations.
- Manage review and analysis of business processes, personnel and troubleshoot issues and resolve them timely.
- Define and management performance metrics of Billing, Customer Support and AR Teams.
- Build, optimize and automate performance reporting.
- Partner with Head of Revenue, Director Billing and Collections, and Sales Operations team to drive process improvement.
- Manage high level billing and collections escalations and makes related business decisions.
- Analyzes departmental performance and advises the teams on high-risk decisions while maintaining established billing and collection policy and process.
- Educates, trains, monitors, problem-solves, and ensures company policies are followed across the Billing/Collection departments and provides strategic direction to management and their teams.
- Ensures all team members are effectively trained and have the tools available to carry out their tasks in an accurate and efficient manner.
- Responsible for oversight of the monthly accounts close process (billing/collections), resulting in timely delivery of accurate data for management reporting.
- Responsible to participate in external and internal audits as they relate to billing and collection functions.
**Requirements:**
- Bachelor's degree in accounting, Finance, or Business Administration required.
- 5+ years in Billing/Collections management.
- 3+ Years experience with ERP Financial systems and Salesforce from quote to cash collection.
- Proven track record for improving processes and problem- solving.
- Strong leadership skills with an ability to coach and motivate.
- Solid understanding of billing and financial concepts.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills and ability to collaborate with cross functional teams. Able to work in stressful situations with firm deadlines.
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