Operations Director

4 weeks ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: Operations Manager

Gratitude Philippines is seeking an experienced Operations Manager to lead our team in delivering exceptional patient care and operational excellence.

Key Responsibilities:
  • Manage overall operations, ensuring safe and efficient delivery of services.
  • Develop and implement operational procedures, systems, and principles to enhance information flow and management.
  • Supervise a team of 100 FTEs, providing guidance and support to ensure high-quality performance.
  • Collaborate with regulatory bodies and stakeholders to ensure compliance with laws and regulations.
  • Identify opportunities to expand systems and improve operational efficiency.
Requirements:
  • 8+ years of related experience or equivalent combination of education and experience.
  • Bachelor's degree in nursing (BSN) from an accredited college or university or equivalent work experience.
  • Certification in case management, pharmacy, rehabilitation nursing, or a related specialty is highly preferred.
  • Proficiency in Microsoft Office products, including Project, Word, Excel, PowerPoint, Visio, and SharePoint.
  • Knowledge of behavioral health, medical bill coding, case management practice, URAC standards, utilization review, pharmaceuticals to treat pain, pain management process, drug rehabilitation, state workers' compensation guidelines, periods of disability, and treatment needed.
  • Excellent oral and written communication, including presentation skills.
  • Leadership/management/motivational skills, as well as analytic and strong organizational skills.
  • Ability to work in a team environment and meet or exceed Performance Competencies.
Preferred Qualifications:
  • Previous experience managing a team of 100 FTEs.
  • Leadership experience in a healthcare or related field.

Gratitude Philippines offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.


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