Resource Planning Specialist

2 hours ago

Iloilo City, Western Visayas, Philippines beBeeWorkforce Full time ₱2,000,000 - ₱2,700,000
Workforce Planning Expert

We are seeking a highly skilled Workforce Planning Expert to lead our organization's workforce management initiatives.

  • Maintain accurate forecasts, capacity plans, and schedule plans to ensure optimal resource allocation.
  • Collaborate with Operations to develop processes for shift types, vacations, and schedule exceptions strategies.
  • Recommend roles and responsibilities with Operations to meet client and internal measures.
Requirements:
  • 2+ years previous Contact Center WFM experience.
  • High proficiency with computers and excellent knowledge of word processing, spreadsheets, and database systems.
  • Broad knowledge of inbound contact center environment.
  • Exceptional verbal and written communication skills.
Responsibilities Include:
  • Provide strategic recommendations to improve productivity while balancing service levels.
  • Offer consultation on staffing and volumes utilizing staffing models.
  • Manage the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective.

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