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Technical Support Specialist

1 week ago

Makati City, National Capital Region, Philippines Its Time For Tims Coffee Full time
Job Description

Company Overview

We are Its Time For Tims Coffee, a dynamic organization that values exceptional customer service and innovative solutions. Our team is dedicated to delivering top-notch support to our customers, and we're seeking a skilled Technical Support Specialist to join our ranks.

Key Responsibilities:
  • Provide first-level technical support for our customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues related to hardware, software, and network configurations.
  • Design and implement LANs, WANs, Internet, and intranet systems, as well as network segments.
  • Collaborate with our IT department to ensure seamless system integration and troubleshooting.
  • Document and maintain accurate records of user issues and resolutions.


Required Skills and Qualifications:

  • Bachelor's degree in Computer Engineering, Computer Science, or Information Technology.
  • At least 3-5 years of experience in multi-location support and troubleshooting.
  • Strong knowledge of network protocols, operating systems, and software applications.
  • Excellent communication and problem-solving skills.
  • Certifications such as Network+, Security+, CCNA, MCSA, MOS, and others mentioned in the job description.


Benefits and Other Opportunities:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development within our organization.
  • A collaborative and dynamic work environment.
  • The chance to work with cutting-edge technology and innovative solutions.