Customer Support Specialist

6 hours ago


Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time ₱193,536 - ₱321,840
Role Overview

We are seeking a customer-centric professional to fill the position of Customer Support Specialist. As a key member of our team, you will be responsible for delivering exceptional support to clients via various communication channels, ensuring a seamless and positive experience.

Key Responsibilities:
  • Provide prompt and courteous responses to client inquiries in a professional manner
  • Effectively handle product information, order tracking, returns, and account-related concerns
  • Utilize industry-leading tools such as Gorgias and Shopify to manage tickets and provide fast, accurate support
  • Stay informed on product updates and support best practices to ensure consistency
What We Offer:
  • Competitive compensation with annual performance-based increases
  • Paid time off for rest and relaxation
  • Comprehensive benefits package including health and dental insurance or stipend
  • Holiday bonuses
  • Fully remote work setup – work from anywhere
  • Opportunities for growth and development within the company
Requirements:
  • Excellent written and verbal English communication skills
  • At least one year of experience working with both Shopify and Gorgias
  • Comfortable working independently and handling multiple conversations simultaneously
  • Empathetic, patient, and reliable when addressing client concerns
  • Team-oriented with a strong work ethic and attention to detail
Remote Work Requirements:
  • A stable internet connection (at least 15 Mbps upload/download speed)


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