Walmart Customer Support Professional

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱40,000 - ₱60,000
Customer Service and Data Entry Specialist Job Description

The customer service and data entry specialist is responsible for managing customer interactions, processing orders, and maintaining accurate data entry. This role requires expertise in handling inquiries, resolving order issues, updating inventory, and ensuring seamless operations across multiple platforms.

Key Responsibilities:
  • Customer Service: Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone.
  • Order Processing: Enter, update, and verify orders, ensuring accuracy and timely fulfillment.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into Walmart Seller Account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track performance, report discrepancies, and optimize workflows.
Qualifications:
  • Experience: Minimum 2-3 years of experience in eCommerce order processing.
  • Education: Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
  • Skills:
    • Strong proficiency in data entry with high accuracy and attention to detail.
    • Excellent customer service skills with experience in chat, email, and phone support.
    • Knowledge of inventory management and order tracking systems.
    • Familiarity with eCommerce platforms like Amazon, eBay, and Shopify.
    • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
    • Ability to multi-task and prioritize tasks in a fast-paced environment.
    • Strong written and verbal communication skills.
    • Problem-solving mindset to handle complaints and order discrepancies.

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