Service Desk Operations Specialist

1 week ago


Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time
About Us

HCL Technologies Philippines Inc is a leading global technology company that provides innovative and business-critical services to its clients. Our team is dedicated to delivering exceptional service and solutions that drive business value.

Job Description

In this role, you will play a critical part in our mission to provide world-class IT support services to our clients. Your primary responsibility will be to respond to and resolve client inquiries, troubleshooting complex technical issues and collaborating with internal teams to ensure seamless issue resolution.

Key Skills and Qualifications

To succeed in this role, you will need to possess excellent communication skills, proficiency in Mandarin, and relevant experience in IT-Related Jobs, Service Desk, and CSR positions. Additionally, you will require a College Diploma, Computer Science/Information Technology or equivalent, and be willing to work in shifting schedules and 100% on site.

Benefits and Compensation

We offer a comprehensive benefits package, including competitive compensation, health insurance, and retirement plans. Our team members also enjoy opportunities for career growth and development, including training programs and mentorship initiatives.



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