IT Technical Support

4 days ago


Taguig, National Capital Region, Philippines Helpware Inc. Full time

Role Overview

The Technical Support Representative plays a critical role in delivering outstanding customer experiences by resolving complex technical issues and providing expert guidance and support.

Key Tasks:

  1. Handle high-volume customer inquiries and resolve issues efficiently.
  2. Work collaboratively with internal teams to ensure seamless issue escalation and resolution.
  3. Develop and maintain extensive product knowledge and stay current on industry trends.
  4. Implement process improvements to enhance customer satisfaction and operational efficiency.
  5. Meet or exceed performance metrics and quality standards consistently.


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