Technical Support Associate
5 days ago
Nityo Infotech Services Philippines is currently seeking a Technical Support Associate to join our team. As a Technical Support Associate, you will play a vital role in ensuring the smooth operation of our systems and resolving technical issues that may arise.
This is a 6-month project-based contract with the possibility of extension. The ideal candidate should be a fresh graduate with a passion for technology and problem-solving. Experience in sales or customer service is a plus.
You will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively. Your excellent communication skills, both written and verbal, will enable you to explain complex technical concepts in simple terms.
Our company offers a competitive salary of PHP 15,200 per month, which is a great starting point for your career. Our location is Pasig City, which offers easy access to major transportation hubs and amenities.
To be successful in this role, you should have:
- Fresh graduate degree
- Experience in sales or customer service is a plus
Key responsibilities of this role include:
- Resolving escalated technical issues within SLA and KPIs
- Providing troubleshooting support to clients
- Communicating progress of tickets
- Preparing timely reports and presentations
We believe that our company culture is a perfect fit for someone who is eager to learn and grow. We offer opportunities for professional development, a collaborative work environment, and a chance to make a real impact on our clients' lives.
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