Service Delivery and Operations Lead
2 weeks ago
Service Delivery and Operations Lead
We are seeking an experienced Service Delivery and Operations Lead to join our team at John Clements Consultants, Inc. The successful candidate will have experience in managing service delivery operations, collaborating with cross-functional teams, and overseeing project management documentation and procedures.
Key Responsibilities:
- Service Delivery Operations: Manage all aspects of service delivery operations, including deliverable tracking, document versioning and control, budget management, status summarization, and day-to-day coordination.
- Project Planning: Collaborate with the Senior People Programme Manager to develop project plans, schedules, and track key actions.
- Policies and Procedures: Oversee project management documentation, policies, and procedures, ensuring regular review and update as necessary.
- Audit Compliance: Maintain project processes that meet internal and external audit requirements.
- Reporting: Produce project management reports (weekly and monthly) and distribute to relevant stakeholders.
- Continuous Improvement: Foster continuous improvement of project management processes.
Requirements:
- Education: Bachelor's degree in Business Administration or related field.
- Experience: Minimum 5 years of experience in PMO and portfolio management.
- Skills: Excellent leadership, communication, and problem-solving skills.
- Location: Ability to be assigned in Taguig or Cebu.
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