Customer Order Coordinator

1 day ago

Quezon City, National Capital Region, Philippines beBeeOrderManagement Full time ₱2,200,000 - ₱2,800,000
Job Overview

As a key point of contact for customer orders, you will ensure smooth processing from quotation to delivery.

You will coordinate between customers, internal teams, and suppliers to resolve issues, manage claims, and drive adoption of our client's e-commerce platform.

Key Responsibilities:
  • Process quotations and sales orders efficiently within stipulated target times, ensuring accuracy and completeness.
  • Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
  • Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
  • Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.
  • Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.
Requirements:
  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in order management, sales support, customer service, or a related role.
  • Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Ability to manage multiple priorities and work collaboratively with cross-functional teams.

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