Customer Support Solutions Expert

1 week ago

Tanauan, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $90,000
Job Title

A Technical Support Specialist plays a pivotal role in delivering exceptional customer service and ensuring seamless solutions for our clients.

Key Responsibilities
  • The position entails resolving customer inquiries via live chat, phone support, email, video calls, and help desk software with promptness and accuracy.
  • This role requires analytical skills to diagnose complex issues with the Kajabi platform efficiently.
  • Cross-functional collaboration is essential for resolving intricate problems.
  • Contributing to internal resources and customer-facing materials will be a key aspect of this role.
Required Skills and Qualifications
  • Minimum 2 years of experience in SaaS troubleshooting within a fast-paced technical support environment.
  • Rapid learning and mastery of web-based software are crucial.
  • Excellent interpersonal skills, including effective communication of complex issues, are necessary.
  • A strong analytical and investigative mindset with a desire to comprehend intricate issues.
  • Fast typing speed and accuracy are required.
  • Proficiency in Mac & Windows operating systems is mandatory.
  • Understanding of custom domains and troubleshooting connections is essential.
Benefits
  • We offer comprehensive health insurance paid 100% by the company.
  • Mental healthcare coverage is also provided.
  • A company-issued device will be issued to each employee.
  • A team appreciation fund is available.
Performance Evaluation

The T2 Tech Support Specialist will meet weekly with the Technical Team Lead to discuss performance, identify areas for improvement, and seek guidance.

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