Experienced Network Support Specialist

6 days ago


Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱93,490 - ₱107,956
Job Opportunity

We are seeking a highly skilled and experienced Technical Support Specialist to join our team.

About the Role

This is an exciting opportunity for a technical professional to work in a fast-paced environment, providing top-notch support to customers and internal teams.

Key Responsibilities
  • Support the delivery of customer-centric solutions by working closely with cross-functional teams.
  • Collaborate with multiple stakeholders to ensure smooth installation of voice and data services.
  • Broaden your knowledge of specific products within our business group and understand how critical end-to-end processes fit together.
  • Continuously seek ways to improve internal processes, identify problems, and help solve them.
  • Collect and provide customer information to assist internal teams, such as sales and marketing.
  • Process request forms related to network builds.
  • Identify revenue-generating opportunities and communicate them to the sales team.

You will play a critical role in our global agile team, working collaboratively with colleagues to deliver exceptional results.

Qualifications
  • Must-have competencies:
    • 3-5 years of experience with IP networking.
    • 3-5 years of experience with network routing protocols, such as firewall protocols and mechanisms, IP VPN, BGP, OSPF, DHCP, EIGRP, and SIP.
    • 3-5 years of hands-on/labor work completed in routing and switching.
    • Excellent organizational and time management skills, able to prioritize work tasks.
    • Strong interpersonal, teamwork, and leadership skills for customer interaction.
  • Good-to-have competencies:
    • Strong verbal and written communication skills.
    • Ability to learn and develop skills in a dynamic environment.
    • Ability to establish and maintain effective working relationships with stakeholders.
    • Working knowledge of PC software and Microsoft Office, including Excel, Word, PowerPoint, and Visio.
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