
Network Security Professional
7 days ago
We are seeking an exceptional Remote Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to clients via phone, email, and chat.
The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for technology. You will work closely with our development team to troubleshoot complex issues and provide solutions that meet the needs of our clients.
Responsibilities:- Provide technical support via phone, email, and chat to clients with various technical difficulties.
- Collaborate with the development team to resolve complex technical issues.
- Stay up-to-date with new technologies and products to ensure expertise in our offerings.
- Excellent English communication skills (C1 level or higher).
- Prior experience in technical support, desktop support, or a similar role is required.
- Strong troubleshooting and problem-solving skills.
- Basic understanding of networking concepts (VPN, firewall, Amazon/Azure services, network as a service, cloud networking).
- Basic understanding of cybersecurity principles and working experience with ISPs.
- Customer-oriented attitude and excellent interpersonal skills.
- Experience with Zendesk or similar CRM systems.
- Experience working with engineers.
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco.
- Flexible schedule.
- Opportunity to work remotely.
- Inclusive international environment.
- Competitive compensation package.
- Bonus opportunities for referrals.
- Paid training and onboarding process.
We are a global company providing secure technical, customer support, and CX services for tech companies around the world. We have over 30 years of experience in delivering premium outsourced customer support and have established ourselves as a leader in our industry.
We welcome people from diverse backgrounds and experiences. If you are passionate about technology and committed to delivering exceptional support, we would love to hear from you
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